General terms and conditions of sale e-commerce site www.loela.fr

 

Title 1 - Parties to this Act

SASU FEVA, publishes the website www.loela.fr

Between the undersigned :

1° The company, represented by SASU FEVA Hereinafter referred to as the "Seller

On the one hand,

And

2° The natural person, hereinafter referred to as the "User", defined in Article 1. - Definitions.

On the other hand,

The following has been stated and agreed:


Title 2 - Presentation

The seller's activity is the sale of the following products: women's clothing, shoes, jewellery and accessories... These conditions concern only the users who are natural persons not traders, and on the following territory: France.

The parties agree that their relationship shall be governed exclusively by this contract, to the exclusion of any conditions previously available on the site. The general conditions of sale were updated on 23 June 2021. This edition cancels and replaces the previous versions.


Title 3 - Agreements


Article 1. - Definitions

1.1 - User means any user who browses, makes reservations, orders and/or purchases a product or service offered on the site www.loela.fr

1.2 - Product means any product offered on the website www.loela.fr

1.3 - Service means any service offered on the www.loela.fr website.

1.4 - The www.loela.fr website refers to the infrastructure developed by the seller in accordance with the computer formats usable on the Internet, including data of various kinds, in particular text, sound, still or animated images, videos and databases, intended to be consulted by the User to find out about its products and services.

1.5 - The Internet is a network of servers located in various places around the world, linked together by communication networks and communicating using a specific protocol called TCP/IP.


Article 2. - Ordering

The user has the possibility to place his order online from the online catalogue on the present online shop. The order can only be registered on the site if the user has clearly identified himself by entering his personal information before paying his order. Any order implies acceptance of the prices and the description of the products available for sale. Any dispute on the point will intervene within the framework of a possible exchange and guarantees mentioned below. The seller undertakes to honour orders received via the www.loela.fr website only within the limits of available stocks of products. If the product is not available, the seller undertakes to inform the user.


Article 3. - Validity of the order

Any user of the site who does not have a customer number will have to follow a registration procedure to obtain a customer number. This number is personal. Any loss or forgetfulness must be reported immediately by contacting the customer service department of the said site

In all cases, the online provision of the credit card number and the final validation of the order will be considered as proof of the completeness of the said order in accordance with the provisions of the law of 13 March 2000 and will be considered as payment of the sums involved in the order. This validation is worth signature and express acceptance of all the operations carried out on the site www.loela.fr.

However, in the event of fraudulent use of his bank card, the customer is invited, as soon as this use is noticed, to contact the seller's customer service by calling the following telephone number: 05 24 84 66 26 or via the contact section

The computerized registers, kept in the computer systems of the seller in reasonable security conditions, will be considered as proof of communication, orders and payments between the parties. It is expressly agreed that, except in the case of an obvious error on the part of the seller, the data stored in the seller's computer system have evidential value with regard to orders placed by the user. The data on computer or electronic support constitute valid proof and as such, are admissible under the same conditions and with the same probative force as any document that would be established, received or kept in writing. The archiving of order forms and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with Article 1348 of the Civil Code.


Article 4 - Delivery

The user has the choice of having the goods delivered either to his home or to another address. The seller undertakes to deliver the ordered items as soon as possible. The average time observed for available items is 4 days for delivery in metropolitan France.

For the tracking of the current order, the user can consult the tracking of the order online. A tracking number will be provided by the seller via email when the order is sent.


Article 5 - Services

The seller offers additional services to users free of charge and for a fee.

The pro bono services are as follows:

- The user can ask any question and solve any problem concerning his relations with the seller via the e-mail address aide@loela.fr or by telephone at the following number: 05 24 84 66 26

Services for a fee are as follows:

- Home deliveries are made regardless of the location, including the floor, subject to the ability of the deliverymen to have the necessary passage to deliver the goods ordered.


Article 6 - Terms of payment.


   6.1 Payment

The prices are indicated in euros including all taxes. These prices include VAT. These prices do not include shipping costs, according to the amount in force. The prices cannot be modified once the order has been placed. Likewise, if one or more taxes or contributions, particularly environmental taxes, were to be created or modified, either upwards or downwards, this change could be passed on to the selling price of the articles present on the seller's site and the sales documents. The prices of the items ordered on the site and the date of the order are the authentic prices.

The user has the choice to pay for his purchases:

- Online with the order by credit card (Carte Bleue, Mastercard, Visa, American Express), through our payment partner Stripe.

- In 3 times without fees with our payment partner Alma

- With Apple Pay

 

   6.2 Refunds

In-store purchases are not refundable, you can request a credit note valid for 1 year or an exchange (within the limit of 1 exchange following the first purchase)

Purchases made on the loela.fr website can be reimbursed if the items are returned in their original condition and within 15 days of receiving your package. In this case the refund will be made by the same method of payment used to place your order. If part of your payment was made with a credit note or a gift card, this will be credited again.

For purchases on the website there is no possibility to make an exchange or a credit note. If you wish to make an exchange, you will have to place a new order with the item you are interested in and return the one to be refunded.

 

Article 7 - Guarantees

All items can be refunded, except for those marked otherwise, e.g. household linen items that have been personalised at the customer's request. The customer's request for a refund must be made within 15 days of the date of receipt, including standard delivery costs, unless special conditions are mentioned on the order form. In all cases, any request for exchange or refund must be made directly on the site at the address return.loela.fr

All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for in Articles 1641 et seq. of the Civil Code. The duration of the contractual guarantee is indicated on the site when the item is presented. For items delivered defective, the user benefits from a guarantee allowing him to return them in accordance with Articles L.211-4 and following of the Consumer Code. The right of withdrawal is only applicable to complete, intact, unworn, unwashed products, in their original packaging and accompanied by their accessories, notices and documentation. Any request for reimbursement will generate transport costs which are paid for free by the seller within the limit of one return shipment per order delivered.


Article 8 - Confidentiality

The seller uses all means to ensure the confidentiality and security of data transmitted on the web. To this end, the www.loela.fr website uses the Stripe and Paypal bank payment services.


Article 9 - Personal data

The seller reserves the right to collect user data, in particular through the use of cookies. The seller may, for commercial reasons, transmit the identity and contact details of the users of the services to a commercial partner. The user may expressly object to the disclosure of his or her details when ordering. To do so, he/she simply needs to indicate this at aide@loela.fr. The user is informed that this automated processing of information has been declared to the CNIL on 9 May 2009. In accordance with the modified law of 6 January 1978, the user has the right to access, oppose and rectify data concerning him/her by emailing aide@loela.fr

 

Article 10 - Liability

The seller has for all stages of order taking as well as for the stages subsequent to the conclusion of the contract (transport of the products, for example) an obligation of means (or: of result) The seller undertakes to describe with the greatest accuracy the products sold on the site www.loela.fr. In all cases, the responsibility of the seller cannot be engaged in the case where the non-execution of its obligations would be attributable either to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure as defined by the French jurisprudence. Similarly, the seller shall not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an external intrusion or the presence of a computer virus.


Article 11 - Force majeure

The responsibility of one or the other of the parts could not be sought if the execution of the contract is delayed or prevented because of a case of absolute necessity or of a fortuitous event, because of the fact of the other part or of a third party or of external causes such as social conflicts, interventions of the civil or military authorities, natural disasters, fires, damage of water, interruption of the telecommunication network or of the electric network.


Article 12 - Intellectual Property

All elements of the seller's site, whether visual or audio, including the underlying technology, are protected by copyright, trademark or patent. They are the exclusive property of the seller. Any user who has a personal website and who wishes to place a link on his or her site for personal use to the seller's site must request prior written authorization from the seller. In any case, any unauthorized link must be removed upon request from the seller.


Article 13 - Duration

The present conditions apply throughout the duration of the online services offered by the seller.


Article 14 - General provisions

    14.1 Entire contract

The parties acknowledge that this contract constitutes the entire agreement between them and supersedes any prior offers, arrangements or agreements, whether written or oral.

    14.2 Amendment of the contract

No subsequent document, no modification of the contract, whatever its form, will be effective between the parties without taking the form of an amendment duly dated and signed by them.

     14.3 Nullity

If one or any of the stipulations of the present contract were to prove null and void with regard to a rule of law in force or a judicial decision that has become definitive, it would then be deemed unwritten, without this leading to the nullity of the contract or altering the validity of its other provisions.

    14.4 Waiver

The fact that one or other of the parties does not claim the application of any clause of the contract or acquiesces in its non-performance, whether permanently or temporarily, shall not be interpreted as a waiver by that party of its rights arising from the said clause.

    14.5 Direct debit

The parties elect to the addresses indicated on the order form for the user and to the address appearing on the site for the seller.

    14.6 Applicable Law and Disputes

The present conditions are subject to French law. The competent court in case of dispute will be the Court of Pau.