Satisfied or refunded


You have 15 days from the day of delivery15 days, from the day of delivery, to return items that do not suit you. 

Our team processes returns within 7 days of receiving the package.


🛍️Return to shop: Simply drop off your order in shop within the agreed timeframe above.


📦 Relay Point or Post Office: select return to relay point to generate your label, stick it on the package. And drop off your order within 6 days.


📬 Return to letterbox, select return to relay point to generate your label, stick it on the package. Ask your postman to collect your parcel with thisform and drop the order in your mailbox.



To obtain a return label in France, please provide your invoice number (e.g. LB12345) and your postcode.

Go to the following link and let us guide you: GET MY RETURN LABEL



Returns are free in France, if you order from abroad the return costs are at your expense.

From abroad you can return your order to the address:

Loëla Boutique 14 rue Alexander Taylor 64000 PAU - FRANCE

The returned products must be new with their labels, not worn or washed and in their original box perfectly intact.

Upon receipt of your package, our team will proceed to the usual verifications, before validating your refund.

We will send you an email confirming the refund of your order, which will be effective on your account within 3 days.


Any return made by post is your responsibility; we advise you to pack the article well to avoid any deterioration. Otherwise, no claim and/or request for reimbursement will be accepted from the post office, in case of non-receipt of a package.

Frequently Asked Questions


  • 05 24 84 66 26

Call us for an immediate response

Do I need to have an account to return a product?

Is it possible to make an exchange?

How long does it take to process my claim?

I received a defective item, what should I do?

Return time exceeded

The 15 day period runs from the time we receive your order. Unfortunately we cannot accept returns after this date.

As a small shop we work with a limited stock, which allows us to offer you new products every week. We can't sell products from past collections. That's why we try to deliver as quickly as possible. 

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