Your orders are shipped the next day from Monday to Friday.

The standard shipping method is Colissimo Point Relai. The choice of the point relai is made after the payment.

To check the available relay points near you, consult the list of Colissimo Relay Points

Whichever shipment choice you make, we will provide you with a link to track your package online, accessible through your email box or from your order history.

IN FRANCE 🇫🇷

  • Click&Collect
  • Courier
  • Point Relai
  • Home
  • Overseas 

Free

If you plan to visit us in the next few days, opt for an in-store pickup! 

Your order will be available within 24 hours after validation of your payment, you will be informed by email.


2€ or free from 89€.

If you live less than 7km from the shop, our courier will come to deliver by appointment on Wednesdays.

You will be notified the day before for the delivery slot. 

Do not hesitate to contact us by phone if you have any doubt about this new delivery method.

4€ offered from 59€ onwards

Delivery in 48 hours in Pickup relai, Pickup Station or in a post office. More than 17000 relay points in France!

6€ offered from 89€ onwards

Have it delivered to your office or home. Please note that you must be present to receive the parcel, otherwise it will be available at your nearest post office for 15 days.

French Polynesia, Guadeloupe, French Guiana, Martinique, Mayotte, New Caledonia, Reunion Islands, Saint Pierre and Miquelon, Wallis and Futuna, French Southern Territories.

19€ offered from 259€ onwards

Delivery against signature only, at home or at your place of work. Count 10 to 20 days to receive your order.

ABROAD 🌍

  • Belgium, Andorra, Monaco
  • Europe Zone 1
  • Europe Zone 2
  • Switzerland
  • Rest of the World

In Relay Point : 6€ or offered from 59€.

Allow 6 to 12 days to receive your order. Consult the list of available relay points More than 17000 relay points


To your address : 9€ or free from 89€.

Delivery against signature only, at home or at your place of work. Allow 5 to 10 days for your order to arrive.

Destinations: Austria, Czech Republic, Denmark, Estonia, Finland, Germany, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK

In Relay Point : 10€ or offered from 100€.

Allow 6 to 12 days to receive your order. Consult the list of available relay points More than 17000 relay points


To your address : 13€ or offered from 129€.

Delivery against signature only, at home or at your place of work. Count 10 to 20 days to receive your order.

Destinations : Bulgaria, Croatia, Cyprus, Greece, Hungary, Iceland, Ireland, Italy, Malta, Norway, Romania 

To your address : 15€ or offered from 149€.

Delivery against signature only, at home or at your place of work. Count 10 to 2 days to receive your order.

15€ free for orders over 149€.

Delivery against signature only, at home or at your place of work. Count 5 to 15 days to receive your order.

39€ offered from 399€ onwards

Delivery against signature only, at home or at your place of work. Count 10 to 20 days to receive your order.

FREQUENTLY ASKED QUESTIONS :

I want to return an item

You can return your order within 15 days of receiving it. See the Free Returns page for the procedure to follow. Return shipping is free in France!

Track the delivery of my order

You received the tracking information by email when your order was shipped. 

Check your mailbox or login to your customer account ;)

My package is lost

We invite you to contact our Customer Service by email at aide@loela.fr. 

Please remember to include your order number. We are here to help you!

My package was returned to sender

Unfortunately, once your package is returned to our workshop, it cannot be reshipped to you and will be automatically refunded within 7 working days.

Shipping fees include packaging, handling and postage.

Particular care is taken with packages containing fragile products. The packages are oversized and protected.

Please note that during the launching of the collection, the preparation time of your order is extended. It takes 2 to 6 working days after validation of your order.

In case of delivery outside of France, administrative and/or customs fees may be applied by the carrier.